2015年7月20日 星期一

TW Mozillians @ 香港開源年會 HKOSCon 2015

In the end of June, totally 7 Taiwan Mozillians (5 reps, 2 core contributors) flew to Hong Kong to host a Mozilla booth at HKOSCon 2015 (Hong Kong Open Source Conference). The following are 2 blog posts from Yao Wei and Ernest.

Mozilla Links 正體中文版: Showing off Firefox in HKOSCon 2015
Participating HKOSC 2015 — Medium

日前, ErnestBobChaoOrinRJ魏藥Peter 等共七位 MozTW 成員,一同前往香港開源年會,並擺設 Mozilla 攤位。關於活動的情形,歡迎閱讀以上魏藥及 Ernest 的直擊文章。

Here I will add some of my own experience & observation.
以下紀錄一些我個人的經驗與觀察。

Booth 攤位

MozTW Mozillians #FoxYeah @ HKOSCon2015
(TW Mozillians with Sammy Fung, Bob & Ernest is not in this photo)
(台灣成員與香港的 Sammy,Bob 與 Ernest 不在這張照片中)

Create big banners from FoxYeah stickers to demostrate, is indeed good try on our booth. We can take chance to sharing ideas with people on those topics of banner (security, customize...), and ask people to choose their favorite one to take photo, has really positive feedback.

將 FoxYeah 標語製作成大扛棒在攤位上展示,並讓人拿著最喜歡的標語拍照,是一個準備簡單,卻非常有笑點的小活動。不但容易吸引目光,也成為與參觀者的交流話題。

Thomas #FoxYeah @ HKOSCon2015
(We even got a "Gandi love Firefox" big thumb up from Gandi.net's Asia COO Thomas)
(我們甚至獲得了 Gandi 的 Asia COO Thomas 的「Gandi Love Firefox」認證)

Hong Kong local mozillians were basically all workers for HKOSCon, so we had to self-help on organize booth. Carry those Firefox OS devices and Firefox souvenir were not easy - the stickers are so-heavy. We had to separate them to everyone to carry in luggage when flight. Printer big stickers and make slogan banner on sight is good idea.

香港當地的 Mozillians 都是 HKOSCon 的主辦成員,我們只好自力救濟。要把這麼多展示品(包含近十台 Firefox OS 裝置、與各類 Firefox 紀念品)從台灣帶到香港,的確是蠻麻煩的一件事,貼紙卡片又重又多,要讓大家平均分攤裝行李箱托運。印貼紙跟買瓦楞版當場製作,又快效果又好。

We also got 21 filled contribute forms at the booth. Hope that we can get some more contributors at Hong Kong. (BTW, on our contribute form, we had various contributed area for people to choose their prefer, and most of people select multiple area. We should improve our [online form](http://mozilla.org/contribute) to accepting multiple choices too.)

本次攤位上,我們亦收集到 21 名有意貢獻者的聯絡方式。希望未來在香港能有更多 Mozilla 貢獻者。

Webmaker Workshop 工作坊

Webmaker Workshop @HKOSCon2015

Host a Webmaker workshop is one of my main topic in HKOSCon. But the lecture room is under "speak" mode, and not too easy for workshop that it's hard to see how attendees' status. Fortunately that my content is half exercise and half lecture intro.

主講 Webmaker 工作坊,是這次參與 HKOSCon 的主要任務。可惜的是,雖然參加者大多都有攜帶電腦,但是演講形式的座位安排,不太好掌握台下參加者的參與狀況,還是不太適合工作坊。幸好我準備的內容是實作與演講兼具。

This is also my first time to connecting Keynote, iPad (remote control and viewing keynote speaker note), Firefox, iPhone (share internet to mac), Reflector 2 (receive Chrome Cast mirrow from Mi2S), and Mi2S Android phone all together on stage. Perhaps the environment is too complicated thus my Mac hang for twice and it tooks me 5 mins to reboot when in 2/3 of workshop. Too bad that it cost me too much time and I cannot play last video in slide. I'll need to simplified the environment next time.

這也是我第一次同時使用 Keynote、iPad(連動 Keynote 看講者備忘)、Firefox、iPhone(分享網路給 Mac,再作熱點給 iPad 與 Android 手機)、Reflector 2(用於接收 Chrome Cast Mirrow 展示 Android 手機的 Webmaker App)與一台小米 2S Android 手機等六項裝置與軟體,在進行到約 2/3 時,遭遇到電腦當機了兩次,浪費了約五分鐘,讓最後一片短片來不及播放。環境太複雜,下次最好還是精簡一點,避免再次發生。

Here is my workshop slide,
以下是這次的投影片:


Webmaker + Workshop @HKOSCon 2015

Accommodation 住宿

Our accommodation "Royal Park Hotel" is really really valuable! Locating in central Shatin, 10 mins walk from train station all inside mall (cool and easy for luggage!), half hour metro to downtown, 1 hour Airport bus directly to hotel door. The best is price, 4 star hotel with large room (twice as large as hotel room in Kowloon) equipment with bathtub, the price only about 130 USD per 4pax room per night. (Almost same price to 2pax room.)

這次我們的住宿「帝都酒店」真的非常超值!極力推薦給四人以上一起到香港的朋友。地點位於沙田市中心,沙田車站約只要走十分鐘,全程都是室內商場(又涼又好拉行李)。搭地鐵不用半小時就能進到九龍,且 A41 機場巴士一小時直達飯店門口。最棒的是,四星級飯店,兩間四人房共定七晚,稅前一晚不到一千港幣(跟兩人房價格差不多),而且房間是九龍飯店的兩倍大以上(甚至有浴缸!)

2014年12月22日 星期一

Uber 與技術變革時的產業管制

我從 Uber 自去年(2013/12)在台灣開台到現在,已經搭了一百五十次以上,包含四五次機場接送與百多次市區通勤、另外還有幾次國外的搭乘經驗,對於服務品質、安全性與價格只能說非常滿意。

可惜它們應付管制的方式、與公然挑戰公權力的作法,以這麼不和諧的文化,想要挑戰運輸這種在台灣還是高度管制的行業,恐怕在目前的政府執政之下是經營不下去的。

很久沒有寫文章,把 Facebook 的討論以及整理拿回來,整理成一篇,好好談談。

Uber 的安全性控管與品質

只要有用過 Uber(或 Airbnb 之類「共享經濟」的服務),都可以體會它們對於服務提供者的品質控管機制。

Uber 每趟搭完車後,都有讓乘客評分的機制;五顆星是滿分,四顆星以下就會提供問題反應的功能,填寫意見在一天內一定會有專人回覆,司機低於四分就會被關注,服務內不太有機會搭到三顆星的司機,因此相對於計程車而言,Uber 的司機整體水準平均許多,對於用戶而言也會感受到相對安全許多吧。

Uber 還有另一個非常大的優點是,駕駛途中都會紀錄 GPS 軌跡,也會即時回報到營運系統;雖然行駛距離可能沒有計程車跳表的精確,但是在路線上,帳單上都會顯示出路線,有憑有據的。搭車後,如果有發生司機路不熟、繞路等問題,都可以透過網站反應,而客服會直接根據行駛紀錄,刷退多餘的費用。

很多人會說現在也有 55688 等 App 叫車,但對於司機、車輛、路線的即時意見反應與控管,就算是兩大車隊的 App 上路這麼多年,還是沒有善用 App 的優點,去造就服務水準的正向循環。過去你搭計程車碰到問題,頂多打叫車電話回去罵罵客服,最後還是只能默默吞下去。

政府對於計程車司機的管制根本只是低標(不能有犯罪紀錄、駕駛行為用扣點去控管…等),Uber 的問題根本不是安全的問題!

Uber 的問題本質

Uber 現在在台灣的問題,其實單純就只是徵白牌車(無營業執照駕駛)跟逃稅的問題罷了。

逃稅的問題好解決,我相信國稅局沒有這麼弱到只能查小市民的避稅,沒法查 Uber 等大公司(與大財團)的逃稅;而牌照問題,如果想要正向的方法去解決,就是輔導所有白牌司機拿營業職照,同時搞清楚為什麼他們寧願招募白牌車去違法經營、為什麼這些有興趣參與的司機不去考照、以載客為閒暇副業的司機該如何納管等等,好好檢討不合時宜的營業車輛相關規定。

計程車的服務品質費率管制

除了營業執照外,很多人反對的其中一個理由是「Uber 的高費率」。姑且不論 Uber 是否太貴(事實上 Uber X 的價格以市內通勤其實很合理、以服務而言我覺得 Uber Black 的價格也可接受)。費率上實際的問題其實是,相對於現行的計程車而言,作一樣的受召載客的核心服務,Uber 司機收入就是比較高。

所以面對計程車業的抗議,作法不應該是把 Uber 之類的行業趕出去,而是放寬不合時宜的計程車費率管制,讓司機提供高品質時,也可以換得高報酬,培養出本地的高品質車隊,才能牽制外來服務,同時解決納稅跟控管問題。

就像衛星車隊的出現,革新原本品質一律很糟的計程車產業。過去計程車需要費率跟牌照管制,因為乘客只能在路上攔車,天知道攔到什麼爛車坐地起價、或碰到哪種司機殺人越貨,所以要加重管制。

在衛星與網路車隊,諸如台灣大車隊、大都會車隊出現後,有了車隊篩選機制,叫到的車大部分都能有一定水準,但司機不論是加入此類車隊,或是以傳統的方式在路上巡迴載客,單趟收益都是一樣,頂多因為車隊的調度,能有較多車趟。

計程車業最不合理的現象

正是費率管制,讓那些願意提升能力,學外語、幫忙殘障客等,服務這麼好的司機,也賺不到更高的收入,只能跟其他沒有服務的司機一般跳表收費,這才是整個費率管制上最不合理的情形。

現在的技術演進,已經可以做到,透過 App 讓乘客在叫車時,先選好價格跟品質、確認司機評價,因此早已可以鬆綁過去那種強加控管費率的作法。 如果用制度上的設計,讓司機能在提供優質服務的同時,得到更好的報酬,自然就能讓整體品質提升。

如果制度上無法解決怎麼擺爛都是一樣收益的狀態,最後就是計程車業現在這樣,大家都爛到一個以台灣大車隊等車隊為高標、以無車隊的車子為低標的固定均勻的品質。

最好的時機

如果計程車業與司機,把矛頭放在明確指出核心問題、提出解決方案的 Uber 身上,方向就大錯特錯了。現在有 Uber 出現並挑戰法令(出來當標靶),正是整個產業最好的時機點,讓產業內的司機可以藉此爭取修改相關法規,建立對乘客、司機與經營者都更好、更有利的制度。

如果只是想把 Uber 等新競爭對手趕出去,那最終還是會持續過去數十年這樣的,產業成本持續上升、司機收入停滯不動、乘客乘車品質不穩的狀態,也就浪費了這個最好的時機點了。

任何的產業,面對新科技所帶來的變革,總該要支持政府隨著技術演進、有效開放管制的立場,才能持續向上提升,否則只會很殘酷的被時代淘汰罷了。

2014年5月7日 星期三

MozTW Steps - 服務學習專案規劃

目前各大學都有一堂服務學習必修課程,通常是安排在大一時且零學分(不影響成績),目的是想讓同學可以付出自己的時間(通常一學期 10~15 小時),協助各項公益計畫或團體,有益於社會且從中學習。

過去兩年中,MozTW 與教育部校園自由軟體中心(OSSACC)合作,在交大與中央大學,執行了三學期的服務學習計畫,讓同學從翻譯 Mozilla 補助說明文章、推廣與說明影片、網頁開發技術文章、Firefox 套件與軟體的中文化…等等項目中選擇,運用自己的閒暇時間,對 Mozilla 專案做出些許貢獻,接觸並了解開源碼計畫的執行方式。

MozTW Step

三月時,MozTW 在台中舉辦了兩天一夜的 MozTW Steps 活動,對於各專案計畫進行未來半年期的分析語討論。對於服務學習專案,我們也進行了一些規劃。這是討論時的海報,以下將會簡要說明。

Planning - Service Learning

計畫目的

服務學習計劃的目的,主要有以下幾點:

  • 讓社群能接觸年輕一代的同學,傳達 Mozilla 理念給更多人
  • 尋找認同且持續貢獻 Mozilla 專案的成員
  • 推進 Firefox 補助說明文章翻譯完成度,協助更多使用者
  • 增加相關影片的字幕,益於推廣的理念

過去成果

我們簡要分析了一下過去的成果。共有 49 名同學參與,完成了 20 部宣傳短片字幕、38 篇 Firefox 補助說明文章、10 篇網頁開發技術文章、4 篇報導與 1 個 Firefox 套件的中文化。

過去的成果都整理於此:

近期參與對象

本年度服務學習的合作對象,包含交大資工的大一同學約 15 人;另外中央大學也由 Angelboy 號招資訊社團中有興趣的同學進行。

下學期可能的對象,除交大外,另由黯鴉在協調中原大學的老師與同學參加。

資源

在推動服務學習計劃時,我們主要有兩個資源可給予同學:

  • OSSACC 協助核發的服務證書
  • 我們可簽發英文的 Mozilla 貢獻證書

挑戰

服務學習計劃的主要挑戰有二:

如何找人

要將服務學習推廣到一個科系,首先要有該科系負責該課程的教授認可,而與教授接洽、聯繫則需要各科系的在學同學協助。

如何帶領

專案執行時,會先讓同學選定有興趣的項目,再由我們寄送「如何進行」的說明文件。同學做完後我們則需要編輯、修定、掌握成品的品質。

這方面則面臨能協助與修訂成果的人不夠多,對成果與品質的掌握度不足的問題。

持續貢獻

每學期的計畫結束後,我們尚無進行後續追蹤,無法了解參與的同學是否仍持續貢獻,也因而無法有效擴大貢獻者基礎。

解決方案

針對上述問題,我們則想到了一些解決的方法。

製作計畫網頁

在「如何找人」的問題上,透過製作「服務學習專案網頁」的方式,彙整成果,並且加上「如有興趣參與,歡迎聯繫…」的聯絡資訊。一方面如果有教授看到感興趣,即可與我們連上線;另一方面,整理出更清楚的相關資訊,也可讓想協助推動的同學,更容易提供負責教授參考。

校園大使

我們發現服務學習計劃,與 Mozilla Taiwan 公司已執行兩屆的「Firefox 校園大使(FSA)」,可以構成相輔相成的雙環。參加過服務學習的同學,我們可以推薦他們參加校園大使,更加深入 Mozilla 的文化與內涵;而歷屆的校園大使,對 Mozilla 已有充足的了解,除可成為協助新同學進行服務學習的角色,也可協助我們聯繫各科系的負責老師,找尋新的合作對象。

行動計畫

  1. 招募十位歷屆的校園大使,協助他們成為服務學習的 Mentor。
  2. 聯繫參加過服務學習的同學,推薦他們參與校園大使計畫。
  3. 尋求一至兩人的協助,製作服務學習計劃網頁。

2014年5月3日 星期六

Strategy to growing Mozilla contributors in China

Regional Reps meeting in Hong Kong, May 29 2014

During the HKOSC, we reps managed to find some time in and have a discussion on various topics, include the status of the community and volunteers in each region, the recruit and event effort, and the current status of cooperation between communities and each of local Mozilla offices.

DSC07044

We all agree that we should put more effort on China this year, the huge growing market but with less reps, contributors and Mozillians. It has more large opportunity and definitely is important to our 1M Mozillians goal. But there is always some difficulties, for example,

Difficulties

  • Most of the students know Mozilla as "Manufacture of Firefox" but not "Opportunity to contribute".
  • The pace of life in eastern part of China (most residential area) is really busy and hurry, that people and may treat "volunteer" as somehow waste of time.
  • Great firewall to block and slowing down most of the communication channel.
  • The English barrier to contributing direct to our projects.

And we do come up with some strategy and directions,

Strategy

  • The recruitment should concentrating on university students (just like when most of us joined Mozilla.)
  • We should try building a structure that non-English local contributors can become reps, and communicate with each other/mentor in local language, reduce the language barrier. (Specially speaking in English).
  • We should have a Rep mentor(s) who is able to coordinate the regional effort, helping and mentoring the local reps. Let them be the bridge of local Reps and council.
  • First priority is get at least a Rep in every province. Help and train them on recruiting and planning events, coordinate local effort, let them be the bridge of local contributors to us. (There are 28 provinces and municipality cities in Mainland China.)

We do have some strengthen point in China and overall Chinese region that we could leverage,

Strengthen

  • We have Beijing and Taipei, two local MoCo offices with resources and people on marketing and engagement who can help.
  • We have the experienced MozTW community to support the effort, share the structure, on-boarding and marketing materials they build.
  • We have long-time usage history in China. (As I know we have Firefox forums even before Mozilla Online set up).

IMHO possibly next step (please advice),

Action Plans

  • Coordinate/encourage Mozillians/Reps continuance visiting China, give talk to encourage contributors on whether big or small meetups (as last year (2013) we have Gen Kanai / WillianQ), especially who can speech Chinese.
  • We can plan and have someone give a series of speeches around main universities in China, get the students knowing more about Mozilla, and encourage them to contribute.
  • Get someone become rep mentors and mentoring new contributors.
  • Build a Chinese Mozillians mailing list to coordinate things across local communities. Go toward a cross-region language-based community.
  • Seeking for opportunities/Mozillians in other Chinese speaking region (Singapore, Malaysia...)
  • Maybe try planning some efforts with university students in central China cities (most of the general visitor would go to east economy develop region).

DSC07062 HKOSC - Mozilla communities in Chinese-speaking regions - 5

Thanks every Mozillians from Taiwan, China and Hong Kong who participant in HKOSC and in meetup. From the left to right, Richard Lin, Irvin, Liu, Xing, Shen, Hao, Shaohua, Orin, Peter, Fubuki Hoshino, Sammy, Firefox & Dino!

See also Chinese blog post by Shaohua, HKOSC 香港开源大会

Mozillians in Hong Kong Open Source Conference (HKOSC)

HKOSC - Agenda & Badge

HKOSC 2014

Hong Kong Open Source Conference aka HKOSC, is an annual conference in Hong Kong for open source community. In 2014/3/29, we took this good chance to gather Mozillians (Reps) from Hong Kong, Taiwan and China together in here, helping a forum session, a booth and also have a meeting discussing various topic about building Mozilla community in Chinese region. Here is the first part of my brief report about what we'd done and what have we discussed.

Participants

Taiwan: Orin Chen, Peter Chen, Irvin Chen
Hong Kong: Sammy Fung, Fubuki Hoshino
China: Xing Liu, Shaohua Wen , Hao Shen
Guest: Wong Wei Zhen from Malaysia

Mozilla Booth

We host a Mozilla booth in the conference, displaying some flyers, Firefox OS devices (APC Paper, Keon & ZTE phones), plushies, give out Firefox badges and a recruiting form for interesting people to leave their contact messages.

There are about 250 people join the conference, and most of them had been visit our booth and try the Firefox OS devices. There are 16 people from China and Hong Kong filled the contribute forms, I hope that we'll have them success on-boarding and start contributing.

(Thanks APC for letting us borrow the APC Paper device.)

HKOSC - Mozilla Booth - 1HKOSC - Mozilla Booth - 3 DSC07038

Mozilla Session & Forum

There is 2 session related to Mozilla on HKOSC, "David and Goliah: from Firefox browser to Firefox OS" by Taiwan paid-staff Michael Hung and forum "Mozilla communities in Chinese-speaking regions" by all participated reps.

HKOSC - David and Goliah: from Firefox browser to Firefox OS by Michael Hung - 3

The forum is hosting by Richard Lin*. we had featuring Mozilla Story, give a brief intro of Mozilla, each 3 region communities, their own events, how we cooperation across the region and with the local MoCos in Taiwan and in China, and introducing on the opportunity of contribute Mozilla.

* Richard Lin, long time Taiwan OSS contributors and specialist in OSS legal issue.
* The content plan of the forum

HKOSC - Mozilla communities in Chinese-speaking regions - 2 HKOSC - Mozilla communities in Chinese-speaking regions - 1